How do I get help?
Use our contact page or email support with your circle name and contribution date for the fastest resolution.
Contact support
The fastest way to reach us is the contact page on this website — select your issue type, add your circle name, registered phone number, and the date of the contribution or payout. You can also email ileajosupport@gmail.com or support@ileajo.app directly. Screenshots from the app help us resolve issues faster.
Support hours
Our team responds Mon–Sat, 9:00–18:00 UTC. Payout and escrow issues are prioritized because they affect your money directly.
What we can help with
Failed debits, payout delays, mandate questions, identity verification, and circle admin disputes. For legal terms and privacy, see our Terms and Privacy pages.